Abstract
Background. The present study aims to examine the relationship between organizational citizenship behavior (OCB) and personality traits, with the mediating role of clinical empathy among nurses.
Methods. This research is a descriptive correlational study. The statistical population consists of nurses from both private and public sectors in the city of Tabriz, with 282 individuals selected through cluster sampling and included in the study. To participate, nurses completed the Organizational Citizenship Behavior questionnaire, the Lammona Empathy Scale, and the Five-Factor Personality Questionnaire (BFI-44). For data analysis, Pearson correlation coefficient and structural equation modeling were utilized using LISREL and SPSS software.
Results. The results of the present study indicate that there is a significant correlation between personality traits, empathy, and organizational citizenship behavior. Personality traits influence organizational citizenship behavior both directly and indirectly through the mediation of empathy. Additionally, the model demonstrates a good fit.
Conclusion. Based on the obtained results, considering the personality dimensions of nurses and training clinical empathy skills will lead to an increase in their organizational citizenship behavior.
Practical Implications. Enhancing nurses' organizational citizenship behavior within the hospital environment can lead to more effective care giving actions towards patients.